Heirloom Support
Help for Heirloom: Photo Scanner on iPhone.
Contact
Questions, problems or ideas? Email mmorrone@nunchuckdesigns.com. It helps to include your iPhone model, iOS version and what you were doing when the problem happened.
Common questions
Where are my photos stored? Only on your iPhone, inside Heirloom. Export a batch as a ZIP or save it to Photos to keep a copy elsewhere.
How do I back up? If you delete the app, your scans, captions and dates are deleted too. In Settings › Backup, tap Back up everything to save one file with all your photos and words. To keep it only on your phone, choose On My iPhone and a folder such as Downloads (not the folder named Heirloom, which is removed with the app). You can also pick iCloud Drive or move the file to a computer. Back up captions only saves a small file with just your words and dates; use it together with Save to Photos. To restore, tap Restore from backup and choose the file. Photos already in the app are never duplicated or overwritten, and Heirloom never uploads your backup anywhere.
Can I lock Heirloom? Yes. Turn on Settings › App Lock to require Face ID (or your passcode) when Heirloom opens.
How do I remove ads? Buy Heirloom Unlimited in Settings. Already bought it on another device? Tap Restore Purchases in Settings.
The people albums grouped the wrong faces. Open the person, use "Not this person" on a wrong photo, or Merge two groups that are the same person.
Privacy: see the Heirloom privacy policy.